Thank you for shopping at GALAXY ONLINE POWER SYSTEMS PRIVATE LIMITED (galaxyups.in). This Shipping and Return Policy describes our policies regarding the shipment of products and returns.
Shipping Policy
Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
Shipping Time: Shipping times vary depending on your location and the shipping method selected at checkout. Estimated shipping times will be provided during the checkout process.
Shipping Method: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. Shipping costs and delivery times may vary depending on the selected method.
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track the status of your delivery.
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return policy subject to the following conditions:
Returns: You may return eligible items within 24 to 48 hours after the product delivered of receipt for a refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Return Process: To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a Return Merchandise Authorization (RMA) number. Returns made without an RMA number may not be accepted.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for returns.
Refunds: Refunds will be issued to the original form of payment within [number of 7-10 business days after we receive and inspect the returned items. Shipping charges are non-refundable, except in cases of our error or a defective product.
Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please contact us at info@galaxyups.in or +91 8586978610 .